Feedback function

[MFe]

Hi Guys,

im testing LanSweeper Heldesk function at the moment, im wonderin if there is any feedback function for the user.
Or is there any custom made solution ?

Regards from Germany
Marco

[MFe]

Hello Frank,

sorry, think i dont explain me right.
I would like to offer the user a feedback function after the ticket is close; kind like i like the solution or im not happy with this solution,.. somethink like this
Hope I can explain now what im looking for 

Regards
Marco

[Katgroup]

We don't have a built-in feature for this, you would have to implement it outside of Lansweeper somehow or send it manually.

[FrankSc]

Hello Marco, 

You can enable mail templates to be sent to users. These can be enabled when tickets are updated, status changes, and when an agent replies on a ticket.

The outgoing templates can be configured under Configuration\Email templates.